Return & Refund Policy

At SpixFox, we strive to provide high-quality fashion accessories and ensure customer satisfaction. If you are not completely satisfied with your purchase due to a valid issue, you may request a return under the following conditions:

Eligible Return Reasons

You may request a return if:
✅ The product is physically damaged upon arrival.
✅ The product is defective or not functioning as expected.
✅ You received the wrong item instead of what you ordered.
✅ A part of your order is missing upon delivery.

Return Request & Timeframe

📌 You must inform us about any issue within 7 days of receiving the product.
📌 This means you have a total of 10 days from the delivery date to submit a return request.

Guidelines for Unboxing & Replacement Claims

🔴 An unboxing video is mandatory for return or replacement claims.

To ensure a smooth claim process, please follow these guidelines:

✔ Before opening the package, take an image from the top showing the shipping label clearly. (This helps verify our shipment.)
✔ Start recording the unboxing process with a 360-degree view of the parcel before opening. (This helps verify any tampering.)
✔ Unpack the parcel completely, edge to edge, showing all components. (This helps verify missing items.)
✔ Highlight any physical damage or usage marks in the same video.
✔ The video must be a single, unedited clip without any cuts or modifications.
✔ For damage claims, only the unboxing video will be considered as valid proof.

🚨 Failure to provide an unboxing video may lead to rejection of the return or replacement request.

Refund Process

• Once we receive the returned item and verify its condition, we will process your refund.
• The refund will be credited back to your original payment method within 7 to 8 working days after we receive the returned product.

For any return requests, please contact our customer support team with your order details and required proof.

📢 SpixFox reserves the right to refuse returns that do not meet the above conditions.

For further assistance, feel free to reach out to our customer service team.

 

 

Shipping policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are delivered within 6-9 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. SPIX FOX is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-7 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9207052939 or spixfox.in@gmail.com

Need help?

Contact us at spixfox.in@gmail.com for questions related to refunds and returns.